We accept payments from major credit card providers, including Visa, Mastercard, and American Express.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location and the items in your order.
For more information, please see our Shipping Policy.
Do you offer free shipping?
Yes! We offer free shipping on eligible orders. Shipping promotions and minimum order values may vary depending on your destination.
Do you ship internationally?
Yes! We ship to customers worldwide. Shipping availability and delivery times may vary by country.
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery generally takes 7–15 business days, depending on your location. You'll receive a tracking number as soon as your order has been dispatched.
Can I cancel my order?
We begin processing orders as quickly as possible. If you need to cancel or make changes, please contact us as soon as possible.
If we haven't processed your order for shipment yet, we'll do our best to cancel it and issue a full refund.
Please contact us at cancellations@kimonkio.com
Please note: Once we process or ship an order, we cannot guarantee cancellations or modifications.
What if the item I want is out of stock?
We regularly restock our collections whenever possible. If an item is unavailable, you can sign up to receive a notification when it becomes available again.
Who pays for customs, duties, and taxes?
International orders may be subject to customs duties, import taxes, or other fees determined by your local customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
How can I exchange my order?
We currently do not offer direct exchanges. If you'd like a different size or style, please return your item in accordance with our Returns Policy and place a new order.
How do I return my order?
You may request a return within 14 days of receiving your order, provided the item is unworn, unused, in its original condition, and has all original tags attached.
Can I return a sale item?
Sale items can only be returned if they are faulty or where required by applicable consumer protection laws.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. Please refer to our Returns & Refunds Policy for full details.