Last updated: July 2026
At Kimonkio, we want every customer to shop with confidence. If something isn’t quite right, we’re here to help. This policy explains how returns, exchanges and refunds work, while ensuring every returned item meets the quality standards our customers expect.
1. Return Window
You may request a return or exchange within 14 calendar days from the date your order is delivered, in accordance with applicable consumer laws.
2. Return Eligibility
Returned items must be:
• Unworn and unwashed.
• Free from perfume, deodorant, makeup, stains or other signs of use.
• Returned with all original tags, labels and packaging.
• In the same condition as received.
• Returned within the applicable return period.
Items that do not meet these conditions may be refused.
3. How to Start a Return
To request a return or exchange, contact INSERT CUSTOMER SUPPORT EMAIL with:
• Your order number
• Reason for your request
• Photos if the item is damaged or incorrect
We aim to respond within 48 business hours. Returns sent without prior approval may be refused.
4. Return Shipping
Customers are responsible for arranging and paying return shipping unless the item is faulty, damaged or incorrect. We recommend using a tracked shipping service, as Kimonkio is not responsible for returns lost in transit.
5. Return Address
Return instructions and the correct return address will be provided once your return request has been approved. Please do not send items back without prior authorisation.
6. Quality Inspection
Every returned item undergoes a quality inspection before any refund or exchange is approved. We may photograph returned products during inspection to document their condition where necessary.
7. Refunds
Once your return has been received and approved, refunds will be processed within 5–10 business days to the original payment method. Refunds apply only to the amount actually paid. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
8. Exchanges
Kimonkio offers one exchange per order, subject to stock availability. Customers may exchange for another size or another product. If the replacement costs more, the customer pays the difference. If it costs less, the difference will be refunded to the original payment method.
9. Sale Items
Items purchased on sale or with promotional discounts are eligible for returns, exchanges and refunds under the same conditions as full-price items.
10. Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with your order number and clear photographs of both the item and its packaging. Kimonkio will cover all reasonable costs and offer either a replacement or a full refund.
11. Non-Returnable Items
We cannot accept returns for items that have been worn, washed, altered, damaged after delivery, returned without authorisation or returned without original tags and packaging.
12. Failed Deliveries
If an order is returned due to an incorrect address, failed delivery attempts or refusal of delivery, any refund may be reduced by the reasonable shipping, return handling, customs and logistical costs incurred.
13. Excessive Returns & Policy Abuse
Kimonkio reserves the right to refuse returns, exchanges or future orders where we reasonably suspect fraud, policy abuse, excessive return behaviour or other misuse of our services.
14. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
15. Contact Us
For assistance, please contact:
Email: info@kimonkio.com
Operated by Gorens Negocios, S.L.
Av. de la ONU 9, 3º
28936 Móstoles, Madrid
Spain
