Shipping Policy
Last updated: July 2026
We’re committed to delivering every Kimonkio order with care, transparency and attention to detail. Every order marks the beginning of a new story, and we’re here to make sure it reaches you as smoothly as possible.
1. Shipping Destinations
We currently ship to most countries worldwide. Availability may vary depending on local regulations, carrier restrictions or fulfilment availability.
2. Order Processing Times
Orders are typically processed within 2–3 business days. Processing times may be longer during holidays, promotional periods or due to unforeseen circumstances.
3. Estimated Delivery Times
Spain: 5–10 business days
Europe: 5–12 business days
International: 7–20 business days
These delivery times are estimates only and are not guaranteed.
4. Shipping Costs
Shipping costs are calculated automatically during checkout before payment is completed. Free shipping may be available on qualifying orders. Any applicable thresholds will be displayed during checkout.
5. Order Tracking
All orders include a tracking number. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
6. Split Shipments
To provide the fastest possible delivery, orders containing multiple items may be shipped separately from different authorised fulfilment partners at no additional cost.
7. Customs, Duties & Taxes
Import duties, customs fees and local taxes may apply depending on the destination country. Unless otherwise stated, these charges are the responsibility of the customer.
8. Delivery Delays
While we do our best to deliver within the estimated timeframe, delays may occur due to customs inspections, severe weather, public holidays, carrier issues, force majeure events or other circumstances beyond our control.
9. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information. If you notice an error, please contact us immediately. Address changes may be possible before dispatch. Once shipped, additional shipping costs may apply if a parcel is returned due to an incorrect address.
10. Lost Packages
If a parcel appears to be lost in transit, please contact us. We will work with the carrier to investigate the shipment. Where appropriate, customers may choose either a replacement or a full refund following completion of the investigation.
11. Damaged or Defective Items
If your order arrives damaged or contains a manufacturing defect, please contact us within 48 hours of delivery and provide clear photographs of the product and packaging. We will cover all reasonable costs associated with resolving the issue and, where appropriate, offer either a replacement or a full refund.
12. Refused or Unclaimed Deliveries
If a shipment is refused or remains unclaimed and is returned to our authorised fulfilment partner or us, any refund may be reduced by the shipping, return handling, customs (where applicable) and other reasonable logistical costs incurred.
13. Contact Us
For any questions regarding shipping or delivery, please contact our customer support team.
Email: info@kimonkio.com
Registered office:
Gorens Negocios, S.L.
Av. de la ONU 9, 3º
28936 Móstoles, Madrid
Spain